At Panditjee.com, we strive to provide a seamless experience for both freelancers and employers. However, we understand that sometimes things don’t go as planned. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds may be requested, as well as how they are processed.
1. General Terms
- All requests for cancellations or refunds are subject to the terms outlined in this policy.
- This policy applies to all paid services on Panditjee.com, including but not limited to job postings, premium memberships, and paid features.
- Refunds are provided at the sole discretion of Panditjee.com, and we reserve the right to modify this policy at any time.
2. Cancellation of Services
- Job Postings: If you are an employer and wish to cancel a job posting, you can do so anytime before the job listing expires or is filled. Please note that cancellations after a job has been filled will not result in a refund.
- Membership/Subscriptions: If you have purchased a premium membership or subscription, you may cancel your subscription at any time. Your membership will remain active until the end of your current billing period, and no further charges will be applied after cancellation.
- Paid Features: Certain features, such as job boosting or enhanced visibility, can be canceled at any time. Cancellations will take effect at the end of the current billing cycle.
3. Refund Policy
- Job Postings: Refunds for job posting fees will not be provided once the posting has been made live on the platform or if the job has been filled. Refunds may be considered under exceptional circumstances and at our sole discretion.
- Membership/Subscription Refunds: Refunds for memberships or subscriptions are available only if the service was not used or accessed after the payment was made. If you cancel within [Insert Time Period, e.g., 7 days] of your initial purchase and have not used the premium features, you are eligible for a full refund. After this time period, no refunds will be provided.
- Paid Features: If you have purchased any paid features (e.g., job boosts, profile enhancements) and wish to request a refund, you may be eligible for a refund if the feature was not delivered as described, or there was an issue on our end with processing. Refunds are not available if the service was successfully delivered or utilized.
4. How to Request a Cancellation or Refund
To request a cancellation or refund, please follow these steps:
- Contact Support: Reach out to our customer support team by emailing support@jajmani.panditjee.com or using the contact form on the website.
- Provide Details: Include your account details, transaction number, and the reason for your cancellation or refund request.
- Review Process: We will review your request and respond within [Insert Time Period, e.g., 7-10 business days]. Please be aware that we may ask for additional information to process your request.
- Decision: You will be notified of the outcome of your request. If a refund is approved, it will be processed to your original payment method.
5. Exceptions to the Refund Policy
Refunds may not be provided under the following circumstances:
- If you have used the paid service (such as applying for jobs, contacting freelancers, or using premium features).
- If you have violated the Terms and Conditions or engaged in fraudulent or abusive behavior.
- If the service was successfully provided, even if you change your mind afterward.
6. Refund Processing
- Refunds are generally processed within [Insert Time Period, e.g., 10-15 business days] after approval.
- Refunds will be issued to the original payment method used during the purchase.
- If the original payment method is no longer available or valid, we will work with you to find an alternative refund solution.
7. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our cancellation and refund procedures.
8. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Email: panditjee@jajmani.panditjee.com
Phone: +91 9205842266